Poor service all round

I have called the *** and I am really disgusted with the attitude of the agent who received my call. All I was told was to get my phone and deal with it...really?? Surely Vodacom can understand my frustration that this device has spent more time at Vodacom repairs with me and yet I still pay for my contract irrespective of the fact that the device is of inferior quality. Now I am told that I should just go and get the phone because Vodacom cannot give out new phones after 3 months - so am i just suppose to be happy with that solution??? I have sent numerous emails to Elroy Brickles - the person supposedly assisting me to deal with my issues, however he never responded to any email...Pathetic service, seriously considering going to NCC with my problem.