Poor Service all around

Have had poor internet connection in some parts of our property. Spoke with VODACOM about exposed Vumatel box and cables on outside pavement. Said they would couldn’t assist until Vuma guys had fixed the box and cables. So passing the buck between fibre company and service provider has got me no where with regards neatening up the exposed cables and getting good connectivity. Poor service from both. Beware of these icons who have captured business but dont provide customer service. Don’t use them