Poor Service & Airtime missing - Vodacom

<p>This is a message from my mother she does not have facebook: i had a problem with my sony xperia M4. The phone was in for repairs at vodacom Bloemfontein.</p> <p>Complaint 1 : They did not have a borrow phone that has email and whatsapp. this is necessary for me because i have clients that communicate through email and children that communicate on whatsapp.</p> <p>Complaint 2: the phone that they do have is a very old phone that use a big sim card. Vodacom dont have a adapter i need to buy one if i want to use this phone. ( This is PATHETIC because i did not ask for my phone to have problems within the first 6 months)</p> <p>Complaint 3: I am an 53 year old woman and am not so fami**** with new technology and made the mistake of installing whatsapp without buying data.. the whatsapp application use 18 MB to install. how is it possible to take R30??</p> <p>Complaint 4: today i received my Sony back from repairs. i phoned my daughter once today this was a 27 seconds conversation (i did not phone anyone since my phone was given in for repairs). Another +- R50 went missing from my phone.... I am very disappointed in vodacom and vodacom's client services and would not refer anyone to vodacom.</p> <p>When we went to Vodacom today, Loch Logan Bloemfontein they said we are more than welcome to post a complaint it is not their job to inform us that there will be data charges... (they did not even keep in mind that we only connect with wifi...</p> <p>I would like to know your statement to where my airtime has disappeared.</p> <p>I am a client for more than 9 years, and with this kind of poor service im considering of moving to another service provider..</p> <p> You can contact me; Bettie at ********** </p>