Poor service again from Vodacom

The new Vodacom Vodapay app is useless. Forced to download it as the old one no longer works. Register add my pin, doesn't accept my pin do locks the account. Select forgot pin so I can reset it, the stupid Tobi bot now comes up, gives error messages from the get go, so can't reset my pin. Message on the customer service WhatsApp number, have to deal with Tobi again. Definitely not working and had a technical error again. Select to speak to an agent on WhatsApp zero response. Poor service gatvol of Vodacom and their incompetence. This year alone I've had to contact the CEOs office twice, once for not canceling one of my contracts and the 2nd time for stopping my fiber even though I pay without fail each month and did not send any request like this through to them. They are absolutely useless time to take my business elsewhere I shouldn't have to contact the CEO just to get simple issues resolved. Let's see if they actually respond to this and sort it out or if I have to contact the CEO again