Poor service AGAIN from Vodacom

I reviewed Vodacom on 1st October 2023,since then I have spoken to 9 consultants , 5 advised that it issue will be escalated, 2 advised they will revert my deal I had and requested to continue with, 2 are not able to access invoice. Now I been billed a migration fee. I am also unsure if VODACOM allows their employees to spend so many HOURS on the phone during work hours to resolve personal matters. It is frustrating and I do not have time to spend contacting Vodacom to resolve simple issues. PLEASE VODACOM FIX THIS, train staff to resolve customer issues timeously and allow them required access. This seems the only platform we can be heard.