Poor service again

I am again highly disappointed with the service I received from Vodacom. I initially wanted to cancel my contract but was convinced to upgrade and take another contract which I did but I did tell the agent that I needed the sim card as well.. I received the phone but no sim card.. How will I use it.. I called the call center only to be told I need to pay R100 for the sim card and I must buy it from the store.. Well the store in Ladysmith is so unhelpful.. I now need two sim cards cos I took a laptop contract months ago with a router and no sim card was received as well.