Poor service AGAIN and AGAIN

<p>I upgraded on the 12th of January 217 to a new contract, from a Smart M to a smart L. The sales lady at Mall@Reds Vodacom told me that I will pay the higher contract fee from 01 February 2017. I now received an invoice where Vodacom charged met pro rata for a Smart L contract, because I already paid the Smart M on the 03 rd of February 2017. I feel that is is ********* that I now have to pay for January for a Smart L, as this was not agreed. I logged a query at Vodacom on the 14th of February 2017, Ntebaleng gave me ref nr 1- ********** ********** and told me that Vodacom will respond within 24 hours. That didnt happen and I am still waiting for their call, 5 days later. I want Vodacom to rectify their mistake and s**** the fees for the Smart L for January as this is *********.</p>