Poor Service AGAIN

On 15 August 2019 I went to the Vodacom branch at Brits Mall to log a complaint with regards to not being able to use Vodacom Ticket Data (Whatsapp data). This is now the 3rd phone in my household that's having this issue. The previous 2 times it took me several phone calls and branch visits before the issue was resolved. This time the issue was actually resolved within 1 week, but after a couple of days my daughter can't use her Whatsapp AGAIN. Which means that I now have to buy normal data again. I'm so deeply disappointed with Vodacom's service at this stage. And apologizing each and every time means nothing if you don't fix the root problem of services not being delivered as promised.

Is this a money making scheme : people buying Ticket Data that can't ve used and then forcing them to buy extra data as well?

Service in South Africa is getting more pathetic by the hour, because of lack of compassion for clients and there is no pride in doing a job and doing it with excellence.

I honestly feel like switching to another provider. I so fed up with writing complaints. The reference number is : ***