Poor service after renewing my contract online

<p>Late in February i requested a renewal of my contract which was processed by Vodacom online store. The agent confirmed that the renewal was processed and that my device will be delivered within 5 days .</p> <p>I contacted them 2 weeks later as i still did not receive my device and was told that it was returned due to my unavailability to collect. Seeign that no one contacted me to pick up the device from the courier i was a bit confused . Further to this my contract is still on my old price plan. I was informed by the agent that i will be contacted during the day to sort this out which never occured .</p> <p>Today i phoned them back again and was toldd the same story and requested to spek to the manager or superviser and was told that he will contact me back. I still did not receive any phone call</p> <p>I am actually disgusted with the service and considering cancelling the entire order as well as my subscription with them . </p> <p> </p>