PH
Philiswa H
1 reviews | Active since Sept 2010
02 Mar 2023, 17:13
Poor Service
What a poor service by Vodacom, on the 31st of January I logged a call to have my Wi-Fi services restored, MetroFibre came out the following day to restore the infrastructure, and Vodacom promised to send a replacement router within 4 days. Today is the 2nd of March and I'm still waiting for that router. Each time i call and follow up the service consultants advise me that they are escalating the matter, and nothing comes out of it. I ended up logging various service request because the consultants were saying "no the previous request was sent through to the wrong department" etc. My active service request no is SR***. Pathetic Service
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Vodacom's replyOfficial
02 Mar 2023, 19:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2023, 19:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PH
Philiswa H's updateReviewer Update
06 Mar 2023, 16:58I received a call from the engineer working for Vodacom (Siphokazi), she sent me a quote for the router which i have signed and sent back, she said that delivery will be done today. I just got back from work only to find no router delivery was done so i called and only to be informed that my router will be delivered within 3 working days. This is unacceptable and totally ridiculous, i have been waiting more than 6 weeks for goodness' sake.
PH
Philiswa H's update06 Mar 2023, 16:58
Reviewer Update
I received a call from the engineer working for Vodacom (Siphokazi), she sent me a quote for the router which i have signed and sent back, she said that delivery will be done today. I just got back from work only to find no router delivery was done so i called and only to be informed that my router will be delivered within 3 working days. This is unacceptable and totally ridiculous, i have been waiting more than 6 weeks for goodness' sake.