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Wouter H
1 reviews | Active since Apr 2011
15 May 2024, 08:34
Poor service
I had Vodabuck due to expire, and then spent most of it. Next day the Vodabucks still expired ! I have been trying to have this corrected for the last 5 weeks, but everytime receive the same answer "We apologize for the inconvenience, and they are waiting for feedback" Pathetic ! Even after numerous requests to be contacted, I only get the same message.
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Replies (5)
Vodacom's replyOfficial
15 May 2024, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2024, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Wouter H's updateReviewer Update
15 May 2024, 14:05Your consultants have been aware for the last 5 weeks, and every time claims they will escalate the issue. Still nothing ! I have been following up every day or two, and no action from your side. Absolutely pathetic that a small issue like this can not be resolved !
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Wouter H's update15 May 2024, 14:05
Reviewer Update
Your consultants have been aware for the last 5 weeks, and every time claims they will escalate the issue. Still nothing ! I have been following up every day or two, and no action from your side. Absolutely pathetic that a small issue like this can not be resolved !
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Wouter H's updateReviewer Update
15 May 2024, 14:56Same nonsense answer I get from them everytime, and that is where it ends !
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Wouter H's update15 May 2024, 14:56
Reviewer Update
Same nonsense answer I get from them everytime, and that is where it ends !
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Wouter H's updateReviewer Update
15 May 2024, 15:01Now I get a SMS stating the issue has been resolved, and it has not been resolved ?
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Wouter H's update15 May 2024, 15:01
Reviewer Update
Now I get a SMS stating the issue has been resolved, and it has not been resolved ?
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Wouter H's updateReviewer Update
17 May 2024, 11:54Requested to be updated, only to be informed again that they will revert back. Ridiculous !
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Wouter H's update17 May 2024, 11:54
Reviewer Update
Requested to be updated, only to be informed again that they will revert back. Ridiculous !