JP
Jenitha P
1 reviews | Active since Jun 2025
10 Jun 2025, 16:19
Poor Service
My account has been blocked from internet access since 06 June 2025 without any notice or reason Since then I have spoke to multiple agents and none have been able to explain why or provide an ETA for resolution Apparently the ***** team is dealing with us and still no comms I am unable to work as I use my phone to work and I cannot access by banking apps Vodacom your customer service is atrocious to say the least
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Vodacom's replyOfficial
11 Jun 2025, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2025, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team