Poor Service

Vodacom Fibre have a poor service .I called and requested the money to be debited till today the money is still in my account. While they are to soon to updated your details on ITC with regards to areas .I paid My account still showing that last month payment is still in areas while i pay .I requested banking details so i can make a payment on my own .I was told there's no banking details which it was surprised to me that i cant make a payment on my own without calling you or going to your branches when i call for the money to be taken nothing is happening .I told several people that i don't want debit order on my account .Please provide me with banking details i want to make a payment now and going forward. I tried paying using my Bank App it says account incorrect. The service is so poor like the connectivity that we always received on and off lately is been happening a lot which is a bad service where a client has to call and found out what's happening while the company don't even bother to contact or notify the clients .I will never recommend Vodacom to anyone because from day one everything was a mess