PS
Phillip S

1 reviews | Active since Nov 2018

25 Mar 2020, 23:03

Poor Service

So, what happened was, due to the corona virus situation, my vodacom account went into arrears. It was supposed to be paid before the 24th March, they did cut my line on the 25th March. I am self employed, due to the situation we don't have money. I did make a plan, did pay R1611. 82 at 11:46 on the 25th March. After 3 calls to the call centre to notify them about my payment, my line is still out of order. Like I said I am self employed, how can I run a business with this attitude from Vodacom. At 23:03 my line is still out of order.

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2020, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team