RS
Renesh S
1 reviews | Active since Jul 2019
23 Jan 2023, 11:28
Poor Service
It is now 3 working days since I logged a call for the faulty router that was installed and no feedback or support from Vodacom, just attitude
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jan 2023, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2023, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Renesh S's updateReviewer Update
25 Jan 2023, 22:52It is now 1 week and no one has been to resolve my wifi issue. All i get is empty phonecalls with no action. Please dont sign up for vodacom fibre. The service is pathetic
RS
Renesh S's update25 Jan 2023, 22:52
Reviewer Update
It is now 1 week and no one has been to resolve my wifi issue. All i get is empty phonecalls with no action. Please dont sign up for vodacom fibre. The service is pathetic
RS
Renesh S's updateReviewer Update
26 Jan 2023, 19:09I called the call centre today to follow up on my call that I logged on 19 January that is still not yet resolved and spoke to sihle. We spoke, he unde4stood my issue and advised he would call back at 12h10 since we were experiencing loadshedding currently and will trouble shoot the router. We'll it's way past 8 hours now and never received any call back same like the 5 odd people I spoke to previously who promised but never delivered.
RS
Renesh S's update26 Jan 2023, 19:09
Reviewer Update
I called the call centre today to follow up on my call that I logged on 19 January that is still not yet resolved and spoke to sihle. We spoke, he unde4stood my issue and advised he would call back at 12h10 since we were experiencing loadshedding currently and will trouble shoot the router. We'll it's way past 8 hours now and never received any call back same like the 5 odd people I spoke to previously who promised but never delivered.
RS
Renesh S's updateReviewer Update
07 Feb 2023, 17:08Finally a tech arrived today after 3 weeks since logging a call and my own follow up and no response from vodacom to resolve the issue. He (Shuen) tested and could clearly see the issue I been experiencing without any doubt or questioning.
RS
Renesh S's update07 Feb 2023, 17:08
Reviewer Update
Finally a tech arrived today after 3 weeks since logging a call and my own follow up and no response from vodacom to resolve the issue. He (Shuen) tested and could clearly see the issue I been experiencing without any doubt or questioning.