Poor service

I called Vodacom like 4 times. I spent like 17 minutes on a one call out of the 4 times I called. I needed to reduce my insurance the consultant did not even know what I was talking about and he had to refer my query to the customer service. From the customer service Centre I was back to the insurance department. When you require assist with regards to queries they are not so sufficient, but when submit a query for new sales they will call you so quick. The stores do not even help you and say you must call the call Centre and when you do call you wait forever on the line and then the transfer you from department to department.