Poor service

I app**** for Fibre with Vodacom the guy who was advertising the package is Mishan he works for vodacom, after i have app**** on the 3rd of Dec the guy did not even do followup and when i tried to call each time he said he was busy, mind u I had to use my own airtime each time i call , they told the sim was activated but that was all lies as i am writing to you i am disappointed because I had to drive to Vodacom shop in Pinetown and they did not evwn find a thing under my name yet the package was delivered and the guy is alwas busy to answer my concern