SM
Shantella M
1 reviews | Active since Nov 2019
19 Nov 2019, 22:01
Poor service
I am still waiting for a call to resolve the cancellation issue. I called in last week and a lady named Angela said her supervisor would contact me back, but still nothing. I got feedback on my last review saying that they would call me, but they still haven’t and that was two days ago. My number is suspended, I can’t make any calls but I can receive calls. This is so heart breaking coz I called in to cancel the contract months ago.
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Replies (2)
Vodacom's replyOfficial
20 Nov 2019, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Shantella M's updateReviewer Update
26 Nov 2019, 12:02Hi
I was contacted but he couldn’t help me and told me to go to the store. I went to Vodacom in Clearwater mall and they still couldn’t assist me because cancellations are only done over the phone.
I was contacted but he couldn’t help me and told me to go to the store. I went to Vodacom in Clearwater mall and they still couldn’t assist me because cancellations are only done over the phone.
SM
Shantella M's update26 Nov 2019, 12:02
Reviewer Update
Hi
I was contacted but he couldn’t help me and told me to go to the store. I went to Vodacom in Clearwater mall and they still couldn’t assist me because cancellations are only done over the phone.
I was contacted but he couldn’t help me and told me to go to the store. I went to Vodacom in Clearwater mall and they still couldn’t assist me because cancellations are only done over the phone.