PT
Pumzile T

1 reviews | Active since Jan 2020

17 Jan 2020, 17:58

Poor service

My poor mom took a cellphone contract for me i wanted an iphone 8 plus but the consultation gave her an 8 apparently 8 plus is out of stock but he was suppose to order it since i was not in a hurry. The phone was delivered to me after days only to realise it was not what i was looking for i tried to call the branch which she took out the contract but they couldn't assist. She was made to sign a contract of iPhone 8 without her knowledge but i did tell the consultant what i needed so right now I'm stuck with an iPhone 8 that i don't like and won't satisfy my job as i use it for work and i have to pay 650 x 24 months for something i don't like. Wow so old people are taken for a ride st vodacom i called the branch and the customer service but clearly Vodacom doesn't care about about their customers. Contact me on *** I'd be happy to pay for what I'm satisfied with

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2020, 08:44
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team