ES
Elsabe S
1 reviews | Active since Jul 2011
12 Nov 2024, 15:42
Poor service
I logged a call on FB this morning at 11 am since my internet connection speed is non-existent and has been for 2 days. It is now 3.30 pm and they have only now decided that I am who I say I am after numerous onerous questions taking 20 min or more for each new question. Still nothing resolved. Vodacom can you not just pick up the phone and deal with this proactively!
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Replies (2)
Vodacom's replyOfficial
13 Nov 2024, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2024, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Nov 2024, 15:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that your query has now been resolved.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply18 Nov 2024, 15:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that your query has now been resolved.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team