Poor service

A call center agent actioned my upgrade without my consent and I do not even have a new phone. I went into the Vodacom shop on Friday 3/3/23 to sort it out since my phone began malfunctioning on Thursday evening and was told I need to wait 24-48 hours. This was after much to and fro from the call center for 2 hours.

Today, Monday 6/3/23 I am still not able to receive my upgrade and new phone and have now been without a functioning phone for 5 days.