Poor service

I am writing to follow up on a complaint I logged on 15/03/2025 regarding an SIM issue that remains unresolved Since logging the complaint, I have only received two calls—one from head office and another from Xoli, the store manager at Vodacom Maponya. Unfortunately, despite these engagements, the matter has still not been resolved It is very frustrating that such a simple issue has taken this long without resolution. I am extremely disappointed with the level of service received. I even went as far as porting my number to Vodacom, which I now regret given this experience.

kindly request that this matter be urgently addressed and resolved without any further delays