POOR SERVICE

Good day,

I hope that you are well.

Please take note of my reference number ticket on the subject line,

I would like to make a formal complaint against the consultants I spoke to last night (Bubele), He put me on hold for over 15 minutes and hung up call without assisting me, Now I don’t know how I must feel as a client, earlier on I spoke to Neo that promised to give me feedback yesterday or this morning but I am still waiting for feedback, why is it that your staff does not do proper follow ups on their appointments?

I call in for help and your consultants do not help, what are they on that chair for if not helping clients?

Secondly: I have a matter that has been dragging for yet another month now, no one has worked on my case, every time I call in your consultants are always surprised I have not been helped and claim to escalate the matter but no one reverts back to me, for such a huge network company? No you guys can do better or better yet hire people that are interested in their job.

I was told my case will be resolved within 30 days Vodacom, its past the 30 days now as this arrangement was made on 17th February, today is the 23rd of February, if not that somebody must be held reliable then what kind of service are you rendering to the public?

I am supposed to be working, But my time has been wasted trying to get my home connected. People work from home you know that, so if my network service provider is not meeting their arrangements with me what must happen?, I am aware there is other network issues and connection shouldn’t be a problem considering my location, please let me know if I must start looking for another network service provider if you guys don’t want to do business with me.

I CANNOT BELIEVE A WHOLE “LIMITED MOBILE COMMUNICATIONS COMPANY” THAT HAS BEEN IN BUSINESS FOR OVER 27 YEARS PROVIDES SUCH A POOR SERVICE, This cannot be how you people go about your service to the public.

I will patiently wait to hear from you.

Regards