JR
Joretha R

1 reviews | Active since Sept 2012

01 Apr 2021, 11:46

POOR SERVICE!!!!

@ REWARDS TEAM: I've just agreed to a Vodacom contract, only to find out the subscription offered to the "loyal Vodacom customer" exceed the normal rates for the people from the street, so I struggled since then to be able to cancel the contract. Apparently as per vodacom, the only option is to reject the delivery from the courier, only then the order can be cancelled??? Really??? The order has not even been picked up by the courier. Why would you waste money to send a courier up country for 300 km if you know the order will be rejected.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2021, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team