Poor service

I got ****** and since I have a contract with Vodacom, I decided to get a phone from them. So I got a phone over the phone and it took 7 working days to get delievered, which I didnt mind much. Got the phone, only to find that it does not charge. I callled Vodocom and they told me to wait 5 days to collect the phone and only then I can apply for a new phone which will take another 7days again.

This was such an inconvience as I need a phone to do my everyday duties at work and I cannot keep giving excuses to why I am not meeting deadline. Should have just got a phone elsewhere.