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Noma N
1 reviews | Active since Apr 2022
09 Nov 2022, 18:10
Poor Service
The customer service is a nightmare to reach after finally getting through you are sent from pillar to post with no resolution, I am very disappointed for a company I highly regard.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Nov 2022, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Noma N's updateReviewer Update
11 Nov 2022, 08:12Good Morning,
Thank you for your response. Yes I have been in contact with them and spoke to three different clueless assistants. It was only Belinda from customer service who advised me to contact your legal team. It was only then that I was able to get answers.
Your legal team makes my blood boil. They give me different answers and make false promises. I am flabbergasted that a big corporate company like Vodacom cannot issue a settlement letter. No one can give a proper answer as to how long it will take. Currently, no one knows anything.
Thank you for your response. Yes I have been in contact with them and spoke to three different clueless assistants. It was only Belinda from customer service who advised me to contact your legal team. It was only then that I was able to get answers.
Your legal team makes my blood boil. They give me different answers and make false promises. I am flabbergasted that a big corporate company like Vodacom cannot issue a settlement letter. No one can give a proper answer as to how long it will take. Currently, no one knows anything.
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Noma N's update11 Nov 2022, 08:12
Reviewer Update
Good Morning,
Thank you for your response. Yes I have been in contact with them and spoke to three different clueless assistants. It was only Belinda from customer service who advised me to contact your legal team. It was only then that I was able to get answers.
Your legal team makes my blood boil. They give me different answers and make false promises. I am flabbergasted that a big corporate company like Vodacom cannot issue a settlement letter. No one can give a proper answer as to how long it will take. Currently, no one knows anything.
Thank you for your response. Yes I have been in contact with them and spoke to three different clueless assistants. It was only Belinda from customer service who advised me to contact your legal team. It was only then that I was able to get answers.
Your legal team makes my blood boil. They give me different answers and make false promises. I am flabbergasted that a big corporate company like Vodacom cannot issue a settlement letter. No one can give a proper answer as to how long it will take. Currently, no one knows anything.
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Noma N's updateReviewer Update
11 Nov 2022, 10:16Are you able to assist me or not ?
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Noma N's update11 Nov 2022, 10:16
Reviewer Update
Are you able to assist me or not ?
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Noma N's updateReviewer Update
11 Nov 2022, 12:53 Thank you to Sibulele for his exceptional service even though I took my frustration on him. However, he delivered. Vodacom needs people like him who have patience and professionalism like him and Katlego Makwela
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Noma N's update11 Nov 2022, 12:53
Reviewer Update
Thank you to Sibulele for his exceptional service even though I took my frustration on him. However, he delivered. Vodacom needs people like him who have patience and professionalism like him and Katlego Makwela