Poor service

I have had such poor service from Vodacom. I took out an online contract after visiting the Longbeach Mall store in Sun Valley Cape Town numerous times to find out about contracts for a Samsung Galaxy A55. They were so unhelpful and said check the website. So I did and took out an online contract. Firstly not one consultant informed me that I needed to port my number before I took out a contract.

So I had the phone delivered 16 Jan 2025 and then tried to port my number via the phone on the Vodacom Customer Services and they were even less helpful - that is if you can get to actually talk to someone. I was cut off numerous times.

I then went into the Fish Hoek branch and a consultant called Stephen assisted me - he needs 5 stars as he was most helpful and assisted me to cancel the contract. Skynet (courier company) collected my phone on the 25/03/2025 and my contract has not yet been cancelled. I again went into Longbeach Mall Vodacom to assist me and the were again very unhelpful.

I will certainly NEVER use Vodacom and nor will I recommend them to anyone!