HS
Hendrik S
1 reviews | Active since May 2023
08 May 2023, 09:56
Poor service
They just put migration fees on our account and we did not sign for anything. Last night I recieved our invoices and the amount was much higher than usual. We can not afford higer premiums. Their service is poor. Always have a problem if you want to cancell an contract to. So now we pay for data and we have wifi. We don't even know where the routers are.
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Replies (2)
Vodacom's replyOfficial
08 May 2023, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2023, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hendrik S's updateReviewer Update
08 May 2023, 13:33Both *** & *** have been migrated back to a RED 600MB 50min - TopUp plan.
Migration only takes effect on the last day of the month. From June, you will be back to your original plan/package.
This is the message I recieved from the person running your social page on facebook. So lets see if it is sorted.
Thank you
Migration only takes effect on the last day of the month. From June, you will be back to your original plan/package.
This is the message I recieved from the person running your social page on facebook. So lets see if it is sorted.
Thank you
HS
Hendrik S's update08 May 2023, 13:33
Reviewer Update
Both *** & *** have been migrated back to a RED 600MB 50min - TopUp plan.
Migration only takes effect on the last day of the month. From June, you will be back to your original plan/package.
This is the message I recieved from the person running your social page on facebook. So lets see if it is sorted.
Thank you
Migration only takes effect on the last day of the month. From June, you will be back to your original plan/package.
This is the message I recieved from the person running your social page on facebook. So lets see if it is sorted.
Thank you