poor service

I am so frustrated in how the sales team at vodacom has conducted themselves.

I did an online application for a phone and that went well. Two days later I received an email from Vodacom to confirm my order. I than realized that the phone on the email is not the one I wanted. This could have been my fault as I didn't realize that I choose the mini instead on the regular iPhone 12. i immediately called vodacom to cancel that order and change to the correct phone I am looking for.

I spoke to a lady that confirmed that she emailed the dispatch team to cancel the delivery of the phone and she said I will receive an email in 24 hours and than i can redo my application, this was on the 05/08/2022.

Today the 10/08/2022 I called again because I have not received this email and I wanted to stat with the application. I spoke to someone that told me he cannot see anything on system and when i asked for a reference he said they don't have one. I dropped the call and called again the lady that helped me advised the the phone is with the courier company and i would need to tell them to take the phone back when they contact me. I asked her what happed with my request from Friday and she told me she cannot check.

why cant you guys not see previous notes from another agent so that it makes it easier for one to see what happed previously . why is there no ref number as well.

there is a huge gap and Vodacom needs to train its people cause no one was of help at this point.