SD
Sangita D
1 reviews | Active since Dec 2012
17 Mar 2023, 05:30
Poor service
Poor management. Staff not adequately trained to provide correct information to clients. The staff at this store provided me with incorrect information resulting in me losing a significant amount of money with Vodacom. I have taken this up with one of the managers, Miguel, who has promised to assist but has subsequently not rep**** to any of my followup emails and neither has he provided any feedback regarding the situation. This has been going on for 3 months now and still no answers. And all of this after waiting almost 2 hrs to be served. Very disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Mar 2023, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2023, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SD
Sangita D's updateReviewer Update
05 Jun 2024, 04:56These are all generic answers to create the impression to the public that you care. The proof is there. I am happier now that I have moved all my contracts to the competitor. Vodacom has lost a loyal customer after 20yrs.
SD
Sangita D's update05 Jun 2024, 04:56
Reviewer Update
These are all generic answers to create the impression to the public that you care. The proof is there. I am happier now that I have moved all my contracts to the competitor. Vodacom has lost a loyal customer after 20yrs.