iS
ilze S
1 reviews | Active since Aug 2016
01 Dec 2019, 09:44
poor service
Called vodacom to cancel data that was charged for on a number that was never made active. (Never got the data) it was cancelled. However, when I mentioned I'm looking at upgrading my phone they just upgraded my contract without my consent and I now cannot upgrade to get a new phone. Really poor service, think it will be better to go to another network.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Dec 2019, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2019, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Dec 2019, 11:35Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Vodacom's reply09 Dec 2019, 11:35
Official
Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
iS
ilze S's updateReviewer Update
09 Dec 2019, 16:47Hi, unfortunately the query has not been resolved, I just received an sms to state that my query with ref number: *** has been closed with no response or outcome. This is really ridiculous and I am really fed up with this horrific so-called service you are providing. Please get this sorted ASAP or I will have to take legal steps.
iS
ilze S's update09 Dec 2019, 16:47
Reviewer Update
Hi, unfortunately the query has not been resolved, I just received an sms to state that my query with ref number: *** has been closed with no response or outcome. This is really ridiculous and I am really fed up with this horrific so-called service you are providing. Please get this sorted ASAP or I will have to take legal steps.
Vodacom's replyOfficial
10 Dec 2019, 09:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Dec 2019, 09:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team