Poor Service

On the 2 April, I went to Vodacom Cresta to upgrade my phone on my personal phone. Alister assisted me & I upgraded to the Honour 9XC which should have come with a watch. I was then advised that the watches were out of stock and on order. But was assured that the minute they have stock they will contact me to collect the watch. I followed up with the Vodacom Cresta branch middle of April & was advised that due to the public holidays there may be a little delay. Today the 18 May when I phoned to follow up I was advised by Nathie that I should have registered my phone & the watch would have been delivered to my doorstep. I was not advised of this upfront & would like for the watch to be delivered to Vodacom Cresta for collection by me. I also enquired by the Vodacom KeyWest branch who advised that they have watches in stock so I'm not sure what the problem is with the Vodacom Cresta branch. Please can I have this matter resolved soonest Kind regards Pamela