Poor service

Vodacom has frustrated me from day one with the fibre, was put on two years contract without my knowledge,Had many issues with my connectivity, had to call many times and no one was coming back to me,a week ago I had issues with connectivity again and they only decided to send the technician four day later,and with connectivity again since Tuesday ref no Vodacom: SR*** NoReply(2-PPPIEU1).I have not received any help and have to call them every single day.I am working from home and my kids cannot watch tv ,this is so frustrating for my family can someone from Vodacom help me.I used to have so much respect for Vodacom but they are just a ****