LN
Lusinda N
1 reviews | Active since Nov 2018
30 Jan 2023, 11:45
Poor Service!
All that I'm currently happy with is feedback BUT how can you take out a contract and then when the NEW phone is faulty, there is no help. Take the phone in that I got from my father, they "send it in" but now we must arrange a proof of payment or tax invoice WHERE EVERYTHING POSSIBLE IS ON THE SYSTEM - from clients details and contract details AND PAYMENT OR CONTACT INFORMATION. When I took the phone in on Sunday 30/01/23 there was none of this details given to me NONE! I'M SUPER DISAPPOINTED!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2023, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2023, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Lusinda N's updateReviewer Update
30 Jan 2023, 12:30Thank you so much. I just feel that the owner is paying off a 36 month contract and the phone is barely 3months old, I do not know how they expect me/my father to pay the quote they want to give. Must be a fault in the phone, was barely used and did not fall.
LN
Lusinda N's update30 Jan 2023, 12:30
Reviewer Update
Thank you so much. I just feel that the owner is paying off a 36 month contract and the phone is barely 3months old, I do not know how they expect me/my father to pay the quote they want to give. Must be a fault in the phone, was barely used and did not fall.
Vodacom's replyOfficial
30 Jan 2023, 15:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2023, 15:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team