JD
Jacques D
1 reviews | Active since Oct 2019
09 Oct 2019, 13:12
Poor Service
I did an upgrade online and recieved waybill number etc. The package could not be delivered due to the delivery address being invalid apparently.
I phoned vodacom and spoke to an agent and she rectified the information but never phoned me again as she promised.
Its been 5 Days and still has not received any package as another agent ensured me that all details is correct now and I should have my package very soon. Every time I phone vodacom they tell me that I need to send a new mail in regards with my query.
Absolutely unprofessional and no service at all.
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Replies (2)
Vodacom's replyOfficial
10 Oct 2019, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 07:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply29 Oct 2019, 07:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team