Poor service

I have a vodocom home fiber installed, the past year has been hell it works for one to two months and its off again. I have been off since Thursday morning and no update as to if it's going to be resolved.Through past experience if it stops working close to the weekend they will never resolve it. What is worse I keep getting sms's that the problem is resolved but no connection what so ever. As long as the money is coming nothing else matters to them,vodocom used to be the best especially in out of town areas but now waste of money!!!