RR
Rowland R
1 reviews | Active since Mar 2024
01 Mar 2024, 10:02
Poor Service
I lodged a call on Wednesday for assistance with my fibre connection and today I found out by another consultant that my ticket,SR240228- 953153, was not escalated to the correct area for assistance. Vodacom, please upskill your staff because fibre is a now a necessity for those working from home.
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Replies (2)RR
Rowland R's updateReviewer Update
01 Mar 2024, 11:22Great service recovery Vodacom. The connection was restored by your technician.
RR
Rowland R's update01 Mar 2024, 11:22
Reviewer Update
Great service recovery Vodacom. The connection was restored by your technician.
Vodacom's replyOfficial
01 Mar 2024, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2024, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team