Poor service

I would like to express my absolute frustration in the type of service received. I feel extremely angry that it is such a hassle to cancel a contract. I will never do any business with Vodacom again.

I requested a fibre contract cancellation on 17 Nov 2021. I accepted the quote and paid the full balance of contract in store. To my knowledge and after making sure with the consultant at the Richards bay branch where I paid in cash. I was under the impression that my account is settled with no outstanding balances as I paid the Balance Of Contract!!!

It is now the month of May 2022. After many calls when still receiving statements and requesting a settlement letter. No consultant would mention of explain that I was still responsible for the month of Nov and Dec. Please explain to me what a balance of contract means? I asked for everything that day. I asked if that is everything to settle my whole account and now 5 months later I am in arrears as there was no disclosure stating that I still need to pay the month of Nov and Dec because to my knowledge that was included in the BALANCE OF CONTRACT. Why did I pay the balance of contract then and why wasn't that ammounts included and why didn't any consultant inform me after the many calls and quaries I have raised?. My credit score is up to sh*t because of this. I cannot at this stage afford to settle the ammount outstanding and will not pay any penalty fees as I was not aware of this. A balance of contract means to balance payments for the whole contract. I am levit with rage, because 5 months later with a damaged credit score my account is not balanced like my intent was on the day I paid the balance of contract. I asked for the full ammount of everything and the month of Nov and Dec was not included also not mentioned. To my knowledge I was done.