TG
Tommy G
1 reviews | Active since Dec 2013
08 May 2025, 14:28
Poor service!
Totally unacceptable service from Vodacom and RAM. Due to Vodacom placing incomplete delivery address and incorrect contact number. RAM could not deliver phone. After spending about 3hrs being pushed from "pillar to post" being direct to AI generated call center. I was told I'd get phone today (next Day). It was confirmed with RAM that I would get it, in the morning only to be told at 14:00 that it won't be. That 2 days wasted and probably all.my airtime. Never use online service again.
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Replies (2)
Vodacom's replyOfficial
09 May 2025, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2025, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TG
Tommy G's updateReviewer Update
09 May 2025, 10:09Not sure what has happened but parcel was delivered via special delivery.
After being told it couldn't be! But I'm thankful it done. They still have the incorrect primary contact, but I'll "attempt" to correct this later.
Thanks
After being told it couldn't be! But I'm thankful it done. They still have the incorrect primary contact, but I'll "attempt" to correct this later.
Thanks
TG
Tommy G's update09 May 2025, 10:09
Reviewer Update
Not sure what has happened but parcel was delivered via special delivery.
After being told it couldn't be! But I'm thankful it done. They still have the incorrect primary contact, but I'll "attempt" to correct this later.
Thanks
After being told it couldn't be! But I'm thankful it done. They still have the incorrect primary contact, but I'll "attempt" to correct this later.
Thanks