Poor service

Last year in October , I went to the Vodashop at Garden Route Mall to block one of my contract numbers and the phone link to it. On 24 March this year I went back to do a sim swop and open that contract number. The guy at Vodashop did his best to help me, just to find that that contract gets block every time he opened it. He send a mail to Vodacom (26 March) to find out and they said that they could not find the problem why its doing it. They then referred it to their ***** dept which only rep**** then they were contacted again. They said they and I quote" FEEDBACK WILL BE PROVIDED WITHIN 7-14 DAYS"

I pay my account with Vodacom every month and when I request assistance, I have to wait 7-14 days. They don't want to wait for their payment every month. And I loose R200 in air time due to this. The account cost is R380p/m. This is only one of four with them. Full bill with them is R2133.p/m

The account is on my name , so it is not as if I am committing ***** at all.

I have come to the realize at at Vodacom, you are just a number, does not matter how much you pay them every month.

In October 2 of my contracts will be ending with them. I have no desire to extend or renew it with them at all.

I have been with them for about 25years and this is how you get treated.

POOR , that's all I can say..