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Marlvin
1 reviews | Active since Feb 2023
21 Sept 2025, 08:47
Poor service
I have been a loyal contract customer to Vodacom for years now, and it’s very disappointing to have my contract migrated without my knowledge. To make matters worse, no one in the entire business is able to trace it back to the consultant who migrated it. Vodacom has been promising to get back to me for weeks now and i cannot get any help and I have to pay way more now. Can someone please fix this.
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Replies (2)
Vodacom's replyOfficial
21 Sept 2025, 18:23 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply21 Sept 2025, 18:23
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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Marlvin's updateReviewer Update
24 Sept 2025, 08:24A consultant contacted me and assured me that they are escalating the issue, only to learn that there was no escalation on my account. At this point i am really just frustrated because I even received a cancellation quote with penalties as though this was my error. I have a missed payment on my credit report and I never missed any payments on my Vodacom account. Can someone please look into this.
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Marlvin's update24 Sept 2025, 08:24
Reviewer Update
A consultant contacted me and assured me that they are escalating the issue, only to learn that there was no escalation on my account. At this point i am really just frustrated because I even received a cancellation quote with penalties as though this was my error. I have a missed payment on my credit report and I never missed any payments on my Vodacom account. Can someone please look into this.