Poor service

Worst service ever... After 15 years as a client, I recently relocated and experienced poor connection in the new area.. I logged 3 calls which were canceled due to my number not reachable... Isn't that funny... Connectivity issue means I am unreachable via call. To make things worse, we have been trying install Fibre with vuma/vodacom, RAM useless couriers were not able to deliver the package for 3 weeks due to non availability, when you can for a specific time of delivery, u are being told from 8 to 6... I don't know what I did to deserve vodacom