MS
Murcia S
1 reviews | Active since Aug 2015
17 Jul 2023, 08:35
Poor service
Poor service *********** agents working there, I've been complaining for the past 3 months that my account is debited incorrectly not the agreed contract amount. I am not getting any response just the incorrect debit order going off my bank account no one is getting back to me, I cannot wait for my contract to end this is really poor customer service
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Replies (2)
Vodacom's replyOfficial
17 Jul 2023, 10:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2023, 10:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Murcia S's updateReviewer Update
19 Jul 2023, 10:01Vodacom has not contacted me, now I get an SMS that my ticket reference number: EC-1M4D-1DT12N has been closed, I am going to cancel my debit order if this is not resolved because of incorrect amounts being debited then I''ll pay via EFT
MS
Murcia S's update19 Jul 2023, 10:01
Reviewer Update
Vodacom has not contacted me, now I get an SMS that my ticket reference number: EC-1M4D-1DT12N has been closed, I am going to cancel my debit order if this is not resolved because of incorrect amounts being debited then I''ll pay via EFT