Poor service

Actually would have liked to give no stars at all.

I did an online upgrade on the 14th of April, suppose to be quick and easy, not at all!!! They state 3-5 days, it is now the 28th, and not once have I received a sms or call from vodacom with regards to this. I phoned them numerous times, 16 April: The upgrade had to be reloaded, something was wrong, if I didn't phone them, would someone eventually phoned me? Then there was no stock, but the next week the stock would arrive and I would receive a sms, still no sms. Again on the 20th I phoned them, again they were waiting for stock that would arrive by the 23rd. So I still ddn,t know if this upgrade was done and what the status was. Today, 28 April I had to phone them again, someone would call me back, no phone call. Again I phoned them, now there is no stock, 7th of May and the actual contract with the smart watch that I took is no longer available!!!

Worts worst service/customer care ever, if it was possible I would cancel all my contracts with Vodacom, I've been with them for many years.