Poor service

Network problem for 2 days, very slow service. Calle 082 135, initially got a lecture about waves and bad weather...after listening to this nonsense, I asked to be transferred to a person that can sort out the problem. I failed the "security" check, which is not possible as I provided the correct answers for 2 different accounts. I was then given a 8 step process to correct the situation manually. I then asked for the PUK number for the said number to use the correct pin number which could not be provided as I failed the security check. After a 20 min call I was told to report to the nearest branch. Disgusting service for a customer of Vodacom of more than 30 years !!!!!