1 reviews | Active since Mar 2009
POOR service
I am beyond my patience limit with my Vodacom account at this point. I have been trying to rectify my account for the last 2 days, with practically every call I've made, except for the collections department to correct my account status, all my calls are cut or dropped. I have sat reviewing my account as far back as Dec 2020. I have found that since November 2021 I am being charged for handset fees on SIM ONLY numbers, contract cover on 2 numbers; 2GB recurring data on a 3G account that was cancelled in November (when updated to a 20g day;20g night bundle) only to be reactivated again, apparently via USSD or the vodacom app; voice bundles being added to the main number, previously cancelled and also apparently reactivated via USSD or the app; a contracts that should to my recollection be cancelled is still running. After 23 years of being a customer with Vodacom I am honestly at WITTS end. This whole mess started when lines on the main account where upgraded in +-Oct 2022 without consent of myself the account holder. I was told the numbers were contacted for the upgrades and granted. I have spoken to the family members whose numbers were upgraded and NONE of them received calls regarding upgrades. One line upgraded is mainly used for Facebook.
I will NOT be paying any so called arrears on my account until such time as all the non-requested additional charges have been rectified and credited.
I trust this matter is going to get the urgent attention it requires, as I have NEVER had such problems with VODACOM in the 23 years loyal years I have been a customer and am very close to the point of cancelling every contract and I have upgrades due
It's now 15 May and I am yet to receive a call to resolve this problem, but Vodacom had no problem sending me sms telling me I'm in arrears. If they fix my account and reverse charges that should not be on my account in the first place I would not have to resort to this method of dealing with their services.
One of the users if a number on my account have been getting calls from an 082.... Vodacom number and she has told them on every call to phone the main account number.
NO CALLS from O82.... for Vodacom have been received on my number as per this messaged lodged.
If Vodacom is calling from a different land line number starting 010.... then best they actually let the phone call be answered and not put down after literally ringing for 1 second. There is no way I will return a missed call for a number that has been saved somewhere by someone on a caller ID app as "likely sales" or "spam".
So Vodacom, I'm still waiting.
It's now 15 May and I am yet to receive a call to resolve this problem, but Vodacom had no problem sending me sms telling me I'm in arrears. If they fix my account and reverse charges that should not be on my account in the first place I would not have to resort to this method of dealing with their services.
One of the users if a number on my account have been getting calls from an 082.... Vodacom number and she has told them on every call to phone the main account number.
NO CALLS from O82.... for Vodacom have been received on my number as per this messaged lodged.
If Vodacom is calling from a different land line number starting 010.... then best they actually let the phone call be answered and not put down after literally ringing for 1 second. There is no way I will return a missed call for a number that has been saved somewhere by someone on a caller ID app as "likely sales" or "spam".
So Vodacom, I'm still waiting.