Poor service

Relocation of fibre line. At first I called to relocate my fibre from PTA to Mpumalanga only to find out that there is no coverage for fibre at my new address. Consultant advised that I should transfer the line to the new tenant in PTA, I didn’t know the new tenant and therefore opted for cancellation with a penalty fee for early cancellation equivalent to monthly premium (February debit) cancellation took place in January. Another consultant called me back an offered a swap up to a home internet/LTE. I accepted and he forwarded me the quote on the same premium I was on but since then I’ve never received update on when the router will be delivered. I got called again by a different consultant saying the LTE was cancelled, I wasn’t told why it was cancelled and there’s a pending R7k balance on the fibre line, this is not a cancellation due to me not wanting the service but I’m being penalised for the unavailability of coverage then now LTE they telling me it’s double the initial quoted price…..Vodacom is something else, and I’ve experienced the same thing early last year…while they busy taking you up and down they will be debiting without service😭