Poor Service

Item: Vodacom
Rating: 1
Author: Mark N

I have recently moved to a new place and part of me moving requires getting my Fibre line relocated. I contacted vodacom on the 12/13th of April to get this started.

The lady whom was suppose to assist me didn't complete my request. I have called a further 5 times to get assistance. I spoke to Lorato, Craigh, Bianca and Marlon to this day I am yet to get a call back to advise whats happening with my relocation

As things stand today my relocation hasn't even started a month almost later and I'm having to purchase data daily. Vodacom states that relocations take 30 days as things stand I'm having to wait for June to get my wifi up.

The service has honestly been shocking I've lost faith in the provider as I experienced poor service the last time I had to cancel my ****le . SO*** - reference

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 May 2022, 12:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 May 2022, 12:14

Official

Mark N's updateReviewer Update

10 May 2022, 10:28

I am yet to be contacte surely a courtesy call could have been initiated to make me feel something is being done. I am lost for words honestly

Mark N's update10 May 2022, 10:28

Reviewer Update

I am yet to be contacte surely a courtesy call could have been initiated to make me feel something is being done. I am lost for words honestly

Mark N's updateReviewer Update

11 May 2022, 10:06

Two days in and no courtesy call

Mark N's update11 May 2022, 10:06

Reviewer Update

Two days in and no courtesy call