HB
Hermann B
1 reviews | Active since Jan 2011
16 Nov 2021, 11:39
Poor service
Requested for Unrestricted apn.I followed the process completed the docs and emailed it.Waited 3 days and then did not get any response so i mailed customer care.Email was mailed up and down and the i got confirmation it was done.Tested at home with all the settings that was given but all ports still blocked and cannot reach the device with ip allocated.Called call centre they have no idea how the service work.They said someone will call me did not get anything.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Hermann B's updateReviewer Update
24 Nov 2021, 20:11Unrestricted apn still not active got this ip 41.192.155.78
HB
Hermann B's update24 Nov 2021, 20:11
Reviewer Update
Unrestricted apn still not active got this ip 41.192.155.78
HB
Hermann B's updateReviewer Update
24 Nov 2021, 20:35Don't ask customer care to call me because they don't have technical skills and don't know what they are talking about. I require someone that studied at least Dip or 10 years experience. Call Centre's staff and stores always have new staff that only have basic knowledge due to internal issues. The Vodacom call centre can take other clients for fools by asking them to cancel call diverts strings and the run around but not with me. With the untrestricted apn not been active since requested on the 13th i cannot run my cctv system. I have email screen dumps of the settings to your customer care with no feedback just ref. I also viewed other posts on hellopter with the same problem.
HB
Hermann B's update24 Nov 2021, 20:35
Reviewer Update
Don't ask customer care to call me because they don't have technical skills and don't know what they are talking about. I require someone that studied at least Dip or 10 years experience. Call Centre's staff and stores always have new staff that only have basic knowledge due to internal issues. The Vodacom call centre can take other clients for fools by asking them to cancel call diverts strings and the run around but not with me. With the untrestricted apn not been active since requested on the 13th i cannot run my cctv system. I have email screen dumps of the settings to your customer care with no feedback just ref. I also viewed other posts on hellopter with the same problem.