MK
MissVoo K
1 reviews | Active since Dec 2023
18 Dec 2023, 10:06
POOR SERVICE
Account No: I***-9
My Internet Fibre was increased by Vodacom from 10 Mbps to 100 Mbps without my knowledge, but the speed was never set to 100 Mbps. Although I signed a new contract in September for 50Mbps, I continue to receive bills for 100Mbps.
The T&B Bonus Data 3GB 25% Disc issue was also reported to be fixed, but I'm still being charged for it.
The amount that is still owed, on the Vodacom App and the Self-Service Kiosk (***) are different. Can someone please give me a call and let me know why my phone has been suspended?
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Vodacom's replyOfficial
18 Dec 2023, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2023, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team